FAQ

Q.  What kind of rhinestones do you sell? Who manufacturers them?
Our rhinestones are custom manufactured just for our customers! We are based in the United States.

Q.  What cut are your rhinestones?
Our rhinestones are considered Czech cut preciousa stones, this cut gives them the dimension to make them shine bright! 

Q. How long will it take for my Rhinestones to be delivered to me?
While we pride ourselves on keeping our items in stock, many of our items are considered special order and may take additional time to get to you. Our in stock items ship within 48 business hours of the order being placed. Specialty items may take up to 4 weeks for you to receive. If you are working on a tight timeline PLEASE contact us prior to ordering and we can get a timeframe for you! 

Q. How will I know when my rhinestones are shipped?
We send you a tracking number and shipping notification as soon as your order has shipped! 

Q. What if some of my items are in stock but some are not? How will they ship?
If an item you have ordered is out of stock, we will notify you and discuss shipping options of additional items. Your order may ship in two separate packages to accommodate a timely turn-around.

Q. Can I get samples?
Absolutely! We offer free samples. Please head to the homepage of our website, and fill out the form there to receive a free sample!

Q. What if I make a mistake in my order?

Contact us via email within 24 hours to correct your order! Our email is sales@therhinestoneplace.com.